Roles and Responsibilities:
• First-level incident / problem determination and resolution on a 24x7 basis
• Perform Documented Level 1 activities based on Standard operating procedures.
• Perform daily, weekly and monthly proactive maintenance and monitoring activities.
• Monitoring the application process, OS process, job scheduling.
• Monitoring of availability, capacity usage, errors and failures on Compute, storage and network platforms.
• User Access management.
• Follow quality / security process defined for the engagement
Selection Process:
Group Discussion, Online Aptitude Test followed by Interviews.
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