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| Amazon |
Experience:0 - 4 Years
Job Title: Technical Support Executive
Location:Chennai
Education:UG - Any Graduate - Any Specialization, PG - Any PG Course - Any Specialization
Company Name:Amazon Development Centre Pvt Ltd
Job Description:
Job Title: Technical Support Executive
Location:Chennai
Education:UG - Any Graduate - Any Specialization, PG - Any PG Course - Any Specialization
Company Name:Amazon Development Centre Pvt Ltd
Job Description:
- The digital business services organization in Chennai is responsible for delivery of e-content (e-books, videos, music, e-papers etc.) on Amazon’s storefront.
- The organization is responsible for several complex and challenging operational processes responsible for the successful and on time delivery of the e-content.
- Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.
- This is a unique opportunity to be a part of a revolutionary product that will change the people read.
- The Digital Text Platform (DTP) is self-service publishing framework for publishing e-books to the Amazon Kindle store.
- The DTP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the DTP tool to upload content they want to put up for sale on the Kindle store.
- The DTP Support Specialist will serve as the primary support interface for vendors using the DTP system and ensure all their concerns are duly attended to such that the system works smoothly.
Responsibilities:
- Process and Respond to emails received from vendors within 3 days of receiving them
- Respond to queries sent to the DTP forums
- Investigate payment concerns brought up by customers
- Route legitimate payment concerns to Accounts Payable
- Reprocess stuck books through the system
- Route issues and bugs that need engineering expertise to the development teams
- Remove content as they are identified by the QA team
- Notify vendors that their content has been removed
- Maintain and improve a knowledge base with unique vendor requests and their solutions
- Work on developing canned responses for common questions
- Work with operations manager in documenting process flows
Eligibility Criteria:
- Any graduation without any arrears.
- Above 60 percentage in academics.
- Excellent communication both written and oral.
- Strong in analytical skills
- Strong in analytical skills
- Experience in customer service
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
Contact Details:
Executive Name:Maria
Address:
Amazon Development Centre Pvt Ltd
8th Floor, Maximus Towers 2B, Raheja Mindspace
Madhapur,500081
Email Address:mariaaru@amazon.com
Reference ID:KCCS
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