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| Aricent |
Experience:0 - 3 Years
Job Title:Quality Analyst
Location:Gurgaon
Education:UG - Any Graduate - Any Specialization, PG - Any PG Course - Any Specialization
Name Of The Company:Aricent Technologies
Job Description:
Desired Profile:
Aricent is a global innovation, technology and services company focused exclusively on communications. Aricent’s unique engagement model blends strategy, design, technology and engineering services, delivering exceptional value across each phase of the product and service life cycle.
Through a seamless combination of strategy consulting, design, licensable technology, software development, integration and support services, we help technology and communications-oriented companies create highly differentiated products, services and business models.
Aricent, together with its global innovation arm frog design, serves more than 800 clients worldwide, including Alcatel-Lucent, Cisco, Disney, GE, HP, and Vodafone. With 9,500 employees in 19 countries, more than 100 industry awards and high-profile investors including Kohlberg Kravis Roberts & Co. and Sequoia Capital, Aricent is uniquely positioned to help organizations conceive and commercialize innovative communications solutions.
Contact Details:
Contact Name: Deeksha Gupta
Address:
Aricent
Electronic City, Plot No.-17,
Sector-18, GURGAON,
Haryana,India 122015
Telephone:91-124-4095888
Email:deeksha.gupta@aricent.com
Job Title:Quality Analyst
Location:Gurgaon
Education:UG - Any Graduate - Any Specialization, PG - Any PG Course - Any Specialization
Name Of The Company:Aricent Technologies
Job Description:
- Performing Quality Monitoring & Case Quality Checks.
- Support team in achieving Customer Satisfaction target for assigned team.
- Creating a quality culture, keeping people focused on understanding the customer’s needs.
- Propose new actions to improve productivity and share best practices with the Assistant Manager and Operations Manager of the team.
- Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan.
- Analyze Root causes for dissatisfaction and design solutions to address these root causes.
- Support Assistant Managers and Operations Managers in driving the CSAT action plan and ensure actions are completed and on target.
- Comes up with solutions that addresses or exceeds customers’ needs and expectations.
- Own and drive the Quality Call Process (Monitoring) and ensure feedback is being given.
- Regularly present to team and management team on Quality Improvements.
- Assist the team with the excellent handling of ticket records by the team.
Desired Profile:
- Technical Skills: Minimum required to work in Technical Inbound support process.
- Excellent Ms Office skills
- Customer service orientation
- Excellent Feedback Skills
- Structured thought process
- Excellent Communication and presentation skills
Aricent is a global innovation, technology and services company focused exclusively on communications. Aricent’s unique engagement model blends strategy, design, technology and engineering services, delivering exceptional value across each phase of the product and service life cycle.
Through a seamless combination of strategy consulting, design, licensable technology, software development, integration and support services, we help technology and communications-oriented companies create highly differentiated products, services and business models.
Aricent, together with its global innovation arm frog design, serves more than 800 clients worldwide, including Alcatel-Lucent, Cisco, Disney, GE, HP, and Vodafone. With 9,500 employees in 19 countries, more than 100 industry awards and high-profile investors including Kohlberg Kravis Roberts & Co. and Sequoia Capital, Aricent is uniquely positioned to help organizations conceive and commercialize innovative communications solutions.
Contact Details:
Contact Name: Deeksha Gupta
Address:
Aricent
Electronic City, Plot No.-17,
Sector-18, GURGAON,
Haryana,India 122015
Telephone:91-124-4095888
Email:deeksha.gupta@aricent.com
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