Job Details:
- Function: Network Surveillance
- Position: Network Surveillance Engineer
- Grade: 7
- Career Stage: Technician
- Location: NCR
- Interfaces: L1 Fault Management, Back Office, Field Operations & Maintenance , Incident Management, Preventive Maintenance
- Reporting Manager: Shift Leader
- 24X7 Shift Working: Yes
Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
Key Responsibilities:
- Service Alarm Monitoring
- Alarm Management for the assigned Network Services
- Ticket Management
- Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
- Work Order Handling
- Regular follow up on the events with relevant departments working on it as per the MSTOP process
- Work towards KPI & Balanced Scorecard parameters
- Work towards the IPM parameters assigned by the Shift Manager
- To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
- Adherence to the organizational guidelines & departmental processes & procedures
- Clearing the first level Network Alarms
- Creation of Trouble Tickets
- Ticket updation and routing to the relevant department for further course of action
- Closure of ticket
- Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
- Industry experience: Telecom
- Years of experience: 0-2 years
- Certifications: Any Certification related to Telecom shall be an added advantage
- Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
- Leadership skills: Not Applicable
- Language skills: Proficiency in written / Spoken English & Hindi
- Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
How are you searching for your first job?
Over 12,000 engineers secured their first job in 2010 through AMCAT. Book your AMCAT slot online
No comments:
Post a Comment
Post your comments/suggestions/requests and help us serve you better....
And never share your mobile number and email ID until unless it is asked by Admin.