Annual Salary: 0.0 - 2.0 Lacs
Job Location: Hyderabad / Secunderabad
Dear Candidate,
Congratulations! Your profile is shortlisted by Knoah for Technical Support Associate.
Interviews from Monday through Friday i.e. from 5th December to December 9th 2011.
If you are unable to make it on the above given days, please send us your contact information. We will call you and schedule interview in person.
Also if you feel the below given opportunity does not meet your profile, send us your updated resume and area of interest. Based on the availability of the position, we will schedule an interview.
Address:
Knoah Solutions Pvt Ltd
4th Floor, 2A, Maximus Towers,
Mindspace IT Park, Madhapur, Hyderabad
Contact person : Shabbia
Job Designation: Technical Support Associate
Support Type: Live Chat / Voice
Position objective:
- As Technical Support Associate, you are expected to address customer challenges and queries through chat support and ensure effective resolution to the challenges the customer encounters
- Ensure customer satisfaction and quality parameters are met for the resolutions provided
- Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholders value
Basic understanding on:
- Computer Operating Skills - File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, keyboard shortcuts.
- Operating System - Knowledge of hardware - RAM, HDD, devices. Knowledge of OS - Mac or Windows. Control Panel and basic hardware troubleshooting.
- Internet Concepts - Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting.
- Written English - Grammar correct
- Typing Speed - above 30 wpm
- Exposure to chat - Handling single/multiple chats
Type of Experience: BPO experience will be a plus, freshers are also eligible.
Job Location: Hyderabad, Andhra Pradesh,India
About Knoah:
Knoah Solutions is a third party contact center headquartered at Las Vegas, USA with its branches in India and US. We provide service delivery and offerings in the areas of Voice, Live chat & email, Quality Assurance Services, Back Office Operation and Transcription Services. Our service offerings are in Technical and Customer support Services to our global clients spread across US, Middle East and India.
Knoah has been repeatedly earned its spot on the International Association Of outsourcing Professional (IAOP) list of 100 Top outsourcing companies and is Ranked 9th in IDC best ITES employer survey for 2010 for its People Practices.
With our core philosophy of flexibility and openness, we delight our stakeholders by providing a unique blend of management experience, by embracing the best in class functional expertise, enabled by state of the art technology and values that form the very core to our decade long business success of creating value to our stakeholders
Our Work Culture...
Knoah is committed to equality of opportunity, mutual respect and dignity at work for all associates. We believe in a culture which is inclusive and reinforces behavioral standards that foster a Performance Oriented culture, Dedication to the role and business success, a work environment which enables Associates and Teams to contribute to their fullest potential. HR Policies and Practices are designed to achieve this very objective. At Knoah, GROWTH is the outcome of performance and desired behavioral Standards
Contact person : Shabbia. Please carry a print out of the Mail or write Shabbia on top of the resume.
Regards,
Shabbia
HR - Talent Acquisition
40028847
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