Walk-in interviews for Technical Support Representatives with Unisys Hyderabad.

Role:Technical Support Representative Interview date: 6th January"12 Education Qualification: Under Graduate/ Graduate Work Location: Hyderabad Experience: Fresher Time: 11:30 am to 3:00 pm. Documents: Hard copy of Resume. Interview Venue Details: Unisys India Pvt. Ltd., Phase - II, 7th Floor, A-14, DLF Cyber City, HIG, Plot No. 129 to 132, APHB Colony, Gachibowli, Hyderabad - 500 019 Contact Person: Sarmita Mukherjee Job Description: Key Responsibilities/Outcomes: Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides support for Internal and External customers. Escalates complex problems to higher level of expertise within organization. Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees. Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system Primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider Responsible for determining service entitlement by reviewing contract, generating contracts for time & material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process Key Qualifications: * Willingness and ability to work in shifts (24 x 7). * Excellent verbal and written communication. * Good Knowledge on Operating Systems, Hardware, Networking and MS Applications * Multitasking and coordination skills * Team Player. * Well versed with technology (understanding of networks, monitoring, DBMS, Windows) * Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions Core Competencies: * Ability to work in a pressurized environment and able to deliver against a tight timescale. * Act independently and be self motivated * Excellent Problem Solving and Customer Service Skills * Drive for results * Attention to Detail * Customer Focus About the Company: Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad. At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost. A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done. For more information, visit www.unisys.com Note: Candidates (those who already applied) are eligible to re-apply only after 3months. Thanks and Regards, Sarmita Mukherjee | Team Recruiting | Unisys Global Services - India DLF Cybercity, APHB Colony, Plat no 129-132, Gachibowli, Hyderabad-19