Walk-in interviews for BE,Btech freshers in Unisys, Hyderabad

Note: Candidates (those who already applied) are eligible to re-apply only after 3months.
Interview date: 31st dec 2013 to 4th jan 2014,
Education Qualification: any “BE” , “btech” /BSc / Bcom / BA / BBM / BBA / undergraduates can also apply

1. Fresher’s can also apply for this position.
2. candidates with engineering background and with less than 1 year of technical support experience.
3. candidates with any other qualification as mentioned above having less than 3 years of experience in non-technical process.

Note: No need to apply for Candidates who are awaiting results of 2013.

Work Location: Hyderabad
Experience: 0 to less than 3 year
Time: 11:00 am to 1:00 pm., On Saturday 9:30 to 1:00pm.
Documents: Hard copy of Resume & ID Proof
Interview Venue Details:
Unisys India Pvt. Ltd.
DLF Cyber City,
Block – II, 7th Floor,
A-14, HIG, Plot No. 129 to 132,
APHB Colony, Gachibowli, Hyderabad – 500 019

Contact Person: Mir Mukarram Ali..
Contact Number: 040-39811052,
JOB DESCRIPTION
Role: Customer Support Engineer –End User Productivity Services-Service Desk
Role Purpose of Service Desk Engineer:

• To act as a single point of contact (SPOC) for all IT Customers.
• To maximize service availability.
• To restore service whenever possible.
• To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
• Maintain Hosted client services for extended application and client access.
• Create Portable user profiles to enable agility.
• Stateless device deployment to ease support and replacement.
• Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
• Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
• Creation of content for Self-Service Portal Solutions and L0 support

Key Responsibilities/Outcomes:

• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for Internal and External customers.
• Escalates complex problems to higher level of expertise within organization.
• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees

Key Qualifications:

• Willingness and ability to work in shifts (24 x 7).
• Excellent verbal and written communication.
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
• Multitasking and coordination skills.
• Team Player.
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Core Competencies:

• Ability to work in a pressurized environment and able to deliver against a tight time scale.
• Act independently and be self-motivated
• Excellent Problem Solving and Customer Service Skills
• Drive for results
• Attention to Detail
• Customer Focus

About the Company:

Unisys is a Fortune 500 company, a leader in worldwide information technology services and solutions. In more than 100 countries we deliver the precision thinking and relentless execution that drives our clients" business transformation. We combine expertise in Consulting, Systems integration, Outsourcing, Infrastructure and Server technology. We serve six primary vertical markets worldwide: Financial services, Public Sector, Communications, Transportation, Commercial and Media.

Fantastic fact about Unisys as a company:

1. 600 airports worldwide use Unisys solutions
2. 35% of the world’s air cargo is processed by Unisys solutions
3. Half the world’s cheques are processed by Unisys
4. Unisys has deployed more than 100 million voice / fax messaging mailboxes worldwide
5. Unisys holds over 2200 technology patents
6. Unisys handles 22 of the world’s top 25 banks
7. Unisys manages more than 7.1 million service events per year
8. There are over 2 million monthly hits to Unisys" online support

Unisys Global Services India (UGSI)

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.

Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.

At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.

A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.

Note: Candidates (those who already applied) are eligible to re-apply only after 3months.

And those whos are already working in Unisys they can ignore this, or else you can refer to your friends..

Thanking you. regards

Mir Mukarram Ali..
Note: Confirm the same with company/employee before attending the interview.