MNC BPO Job Fair-Technical CCE-Same Day Offer Letter

Dear Candidate,
MNC BPOs Job Drive on 3rd August 2011 at 11:00 am
Recruitments for Technical Support and Customer Care for Hyderabad
Freshers and Exp'ed Both can apply
JOB LOCATION: - HYDERABAD
SAME DAY SPOT OFFER LETTER
COMPANIES:-
SITEL
SATYAM
247 Customer
WIPRO
TATA
Qualification:- Undergraduates(10+2), Graduates in any stream.
HYDERABAD LOCATION:-JOB DESCRIPTION

POSITON 1:-

• U.S. Based B2B process.
• 24/7 Shifts.
• Both Inbound / Out bound related.

Education: UG - Any Graduate - Any Specialization, Graduation Not Required, PG - Any PG Course - Any Specialization, Post Graduation Not Required
Desired Candidate Profile:

• Candidates should be versed in English with at least one and half year to two years handling US inbound calls.
• Strong verbal and written communication skills. (No exceptions)
• Ability to receive feedback in a positive manner.
• High level of organizational and time management skills.
• Ability to understand, comprehend burning issues and provide solutions proactively.
• Need to have the ability to multi task on a daily basis.
• Ability to work independently without direct or constant supervision.
• Must be able to remain poised, calm and have the ability to think on the feet and respond calmly under pressure.
• Should have the zeal and flexibility to stretch if the work demands to accomplish tasks.
• Should be flexible to work in U.S. shift timings.
• Should have better than good system skills.
• Familiarity with basic tools MS office like winword, excel, etc.
• Typing speed should between 30 to 40 words per minute

Position 2:-(US Shift, Technical support)
Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools. Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines. Escalate problems when unable to resolve customer issues. Log and sufficiently document all contacts with customers in designated tools.
Skills: Flawless Communication skills and Good Technical Troubleshooting skills
Qualification : Bachelor Degree, PUC (with one year of international call center experience); Diploma Courses (post 10+2 with 1 year international call center experience); Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / tech international call center process)

• Basics of Computers including Operating Systems, hardware and internet .
• Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
• Exposure to technical support trouble shooting in international call centers will be an added advantage.

Position 3:-(US Shift, Rotational Shift)

• Excellent Communication Skills*
• 24/7 work environment(Night / Rotational Shifts)*
• 5 days a week*
• Weekly offs may not necessarily be Saturdays and Sundays*
• Age criteria -(18-40) years*

Package:-2-3 Lacs

Contact Details:-
8897730219/213/220
Jobs and Career Consultants
Satya Towers, 3rd Floor, Kothaguda X Roads.
Beside Mahindra Showroom and Nr Hitech City
Same Day Offer Letter